Computer Services Thrapston - Terms & Conditions

email:

martin@cst353.co.uk

We use Micro2000 diagnostic tools to give you the most accurate and quickest service possible.

The CompTIA A+ certification is an industry-wide, vendor-neutral program.

Telephone:

07875 497694

Terms and Conditions

1 Services

(i) Windows installation, reinstallation or repair does not include the price of the software or data transfer. Customer must have a genuine product with product key

(ii) Broadband setup does not include any equipment. Broadband must have been activated on the line and the activation date passed. Customer must also have the broadband equipment ready to hand with all usernames and passwords.

(iii) All computers to be networked must have a minimum of 10MB of hard disk space and 256MB of RAM;

(iv) Password(s) for operating systems and/or your Internet Service Provider must be available at the time of service;

(v) Your Operating System disc and Key Code must be available at the time of service;

(vi) All computers and peripherals to be networked must be installed and operational prior to the time of service, including connection to any broadband modem.

2 Your Responsibilities

When you use our services, we will provide the service to you subject to the following conditions:

(i) You must have valid software licences for your operating system and all applications on your computer(s). You must supply details of the relevant licence keys if we ask you for them.

(ii) You must back up your Software and Data. You agree that prior to our visit to perform diagnostic repairs or to provide other services in connection with your computer(s); it is your entire responsibility to protect your personal computer and to back-up all data, software, information and other files that are stored on any and all computer disks and drives you may have. Data can be backed up by ourselves but this is at additional costs and you are responsible for informing us of ALL the files you need. Any files not backed up for any reason are your responsibility.

(iii) You must make sure an adult is present (by adult we mean someone over 18 years of age and who has authority to act for you if necessary) for any on-site services that we supply, this person must be present the entire time that our engineer is providing the services.

(iv) You agree to follow our reasonable instructions, including any security instructions. This may include installing any equipment or software that we advise and following any other reasonable instructions that we may give you about the service we provide.

(v) You must provide our engineer with full access to the computer(s) and/or peripheral(s) to be serviced and such access as is necessary to your residence. You agree to give your consent for the engineer to do this and also agree to co-operate fully and provide the engineer with a safe working environment, working space and electrical power. If our engineer arrives at your premises and reasonably determines that you are unwilling or unable to provide the access, co-operation or safe working environment as described above service may be denied.

If you are unable to comply with any of the above requirements, we may be unable to carry out the services requested or we will be entitled to decline our service to you. We may also charge you a cancellation fee of £50.00.

3 Our Responsibility to You

3.1 We may not be able to advise on all issues or to repair or solve all problems, but if we cannot advise on an issue or repair or solve a problem that we agreed was included in the scope of our services then we will refund any applicable fee paid by you to us. Separately we may not be able to fulfil any service requests that fall outside the agreed scope of our services, in which case no refund will be payable.

3.2 We will not be responsible to you:

(i) For any inherent failures in or caused by the supported applications and operating systems or third party products supplied by us;

(ii) For the repair or replacement of any equipment that is faulty (as reasonably diagnosed by us during the provision of our service to you);

(iii) For any failure by you to follow our reasonable advice, recommendations or instructions;

(iv) If we are impaired or stopped from providing the service by you for any reason whatsoever or are otherwise unable to provide a service to you as a result of any event that is outside our reasonable control;

(v) For any damage to (or failure of) your hardware and/or equipment while we are carrying out our services to you.

3.3 Our engineer will use reasonable endeavours to keep any appointment you make with us, but we cannot guarantee that the engineer will arrive on time in each case. If an engineer is delayed, he or she will try to contact you a reasonable time in advance to let you know of any expected delay. From time to time, factors outside our control may also require that we reschedule an appointment. If we have to do this, we will try to re-schedule another appointment as soon as reasonably possible. We will not be responsible to you for any delay in keeping appointments or if we have to reschedule an appointment due to circumstances beyond our reasonable control.

3.4 We shall not be liable to you for:

(i) any loss that is not reasonably foreseeable;

(ii) any loss calculated by reference to profits, income, or business (or loss of such profits, income, or business);

(iii) any loss or corruption of data; or

(iv) any losses you may suffer arising from your use of (or failure to use) any anti-virus software.

3.5 We do not accept liability for the acts or omissions of any providers of telecommunication services.

3.6 We shall have no responsibility to you for any goods, services, information, software or other materials that you use or obtain when using your personal computer whether offline or online for accessing the Internet (including e-mail).

4 Cancelling or Rescheduling Appointments

4.1 You may cancel or reschedule an appointment at any time up to two hours before the appointment time without charge. If you wish to cancel or reschedule after this, we may charge you a cancellation or rescheduling fee of £50.00.

4.2 If you are unable to keep an appointment you have made with us, we may charge you for a missed appointment fee of £50.00

5 Matters Beyond Our Reasonable Control

Sometimes we are unable to do what we have agreed due to something beyond our reasonable control. If this happens we do not accept responsibility for what has occurred.

6 Payment and late payment charges

6.1 Payment must be made on the day of the appointment or when the work has been completed unless an invoice has been agreed PRIOR to the appointment. Credit checks may be made on you or your company before agreeing invoice terms.

6.2 ANY invoice not paid on or before the due date will incur charges of 25% per month or part or.

6.3 Should an invoice be paid late then we reserve the right, for any further work you wish us to carry out, to charge a deposit before we carry out any work for you.

6.4 ALL goods remain the property of Computer Services (Thrapston) until paid for in full including any late payment charges.